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Workload Scheduling - Technology Operations
Responsible for the batch
workload execution across all computing platforms at Vanguard, overseeing and
providing Other Projects
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Contacts
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Copyright 2004 William J. McEwan
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Standard Responsibilities
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Service Level Commitments SLCs or Service Level Commitments represent a formal agreement between Technology Operations and a client area, for the delivery of a critical business function. Due to the vital nature of these agreements, “shouts” are attached to the related batch jobs that warn a service level commitment may not be upheld.I developed a series of SQL queries and ControlM utilities that could be run against the ControlM database to monitor the accuracy of the SLC shouts applied to SLC jobs on the mainframe, UNIX and NT.The monitoring of SLC jobs is one of the most important tasks assigned to the Scheduling group, and up until this point, verifying SLC shouts was a manual process, and was extremely time intensive.After comparing my results to the SLC agreements contained in an Access database, I was able to produce the following exception reports:
Due to the major disconnect uncovered in these reports, and in order to comply with an audit requirement, the SLC process was re-examined. This project is still in the planning stages, check back soon for updates.
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Vanguard Unmatchable Excellence (Vanguard's Six Sigma) Recently Vanguard has implemented a Six Sigma program called “Vanguard Unmatchable Excellence.” In conjunction with this effort, Vanguard business groups have begun using "dashboards" to aid in the measurement of process variation, voice of client, and other various departmental objectives. (These dashboards are meant to monitor the overall health of a business group, similar to a dashboard in a car.) I created an entirely new dashboard for the Scheduling department with input from Scheduling team.
Through my experience with the Scheduling group, I was asked by other groups to aid in the development of their dashboards. These groups included Media Management, Deployment, and Tier II Support Services.
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Monitors for Batch Processing In order to better monitor certain high-visibility Technology Operations objectives, I created a series of charts. The purpose of these charts is to show developing trends in the data being tracked:
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Vanguard Recruiting College recruiting at Vanguard is handled almost entirely by HR. Recently the “College Champion” (a Vanguard executive) was added to assist in HR’s efforts. Although HR still coordinates career fair attendance and on-campus interviews, the Champions were asked to understand the school at a much deeper level and strengthen the relationship Vanguard has with their assigned school. The 2003 IT new-hire class was tasked with adding their perspective to the Vanguard recruiting process and present their findings to Technology Operations Senior Staff. I acted as team-lead for the duration of the project. Our project's aim was to add a third element to this college relationship building effort. New college hires are often very interested in helping with recruitment, and hold an interesting position in that they know both the Vanguard culture and the culture of their alumni schools. Our presentation to Senior Staff included an evaluation of current recruiting efforts as well as specific recommendations for future efforts. After the presentation, the team broke down into smaller groups to best meet the needs of the various college champions. Each College Champion was presented with a school specific binder to use as a foundation for further efforts with their school. This binder contained:
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The Vanguard - Villanova Relationship Through my involvement in the above mentioned IT new-hire project, I have been heavily involved in recruiting efforts at Villanova University. Working with Vanguard executives assigned the task of building the Vanguard-Villanova relationship, I have been involved in many new recruiting initiatives.
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